It is the policy of Vivid Skylines to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 14 days along with your receipt for an exchange or refund, by the original method of payment. Items must be returned in their original packaging and must be complete. Your statutory rights will not be affected.
Damaged Items
Claims for damage or loss in transit will be met provided the goods are signed for on receipt as either ‘damaged’ or ‘unexamined’ and we are informed at once and confirmed in writing within 3 days of delivery. Damaged goods must be retained for inspection and Vivid Skylines may wish to make arrangements for return of the goods to us at our expense. Returned goods should be clearly marked with the senders name and address. Our liability is limited to the selling price of the goods in all cases. If the goods are found to be damaged upon delivery, please take as many detailed photographs as possible, to help with the claim process.
Undelivered Items
Every effort must be made by the recipient to arrange re-delivery of canvases if they are not home to take receipt of the delivery. The courier will leave a ‘sorry we missed you’ card giving contact information to re-deliver the item to you or to leave in a secure, safe place. If the recipient fails to contact the delivery company, this may result in the item being returned to Vivid Skylines after a period of time. A refund will not be offered in this case.
If you have any queries or are unsure about anything, please do not hesitate to contact us: info@vividskylines.co.uk